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Urgent Chat

In uncertain times, information is valuable.

UrgentChat from Niki Jones Agency answers patient questions and calms fears, while reducing unnecessary office visits and keeping phone lines free.

At a time when information changes by the minute,
UrgentChat is the attentive, ‘round-the-clock worker healthcare providers need, available from professionals with an intimate understanding of those needs. UrgentChat utilizes AI technology, integrating chat bot software into the direct messaging functionality of your social media platforms, and answering patient questions by analyzing content, then choosing from an extensive list of scripted replies. Like any good worker, it gets even better at its job with time.

It can set minds at ease, recommend self-quarantine, or help schedule an appointment, freeing up staff to contend with already busywaiting rooms.

Responsiveness is vital.

Niki Jones Agency is an integrated marketing firm founded by a former NYC tactical-patrol paramedic, who has been trusted to handle public relations and crisis management for healthcare providers and government offices, alike. Whether on the streets or online, NJA’s team has seen firsthand that, when lives and reputations are on the line, minutes – even seconds – matter.

It’s time to temper reactionary patient behavior with a timely, logical approach to customer service. Call (845) 856-1266 or visit to learn more.

Or contact a knowledgeable salesperson: