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New York State Storm Recovery

WEBSITE DESIGN, DEVELOPMENT AND DATA MANAGEMENT INDUSTRY: Government Infrastructure & Logistics

Objective

The client provided data from CSV spreadsheets, which required special optimization to work within a normalized relational database.

User roles and permissions required users to have appropriate levels of access to relevant data only.

Security requirements for government-operated websites required extremely specific hardware and software configuration.

Visitor behavior-analysis revealed that the old website’s user interface and design made it difficult for users to actively find job listings and/or basic instructions on how to list or apply for jobs.

Solution

Approaching the website’s design with accessibility and mobile-users in mind, allowing easier access to the website for mobile users. This new layout allowed users to check on their job and applications from their mobile phones. This improved layout helped improve engagement rates for visitor both new and returning.

Using both modern usability guidelines and reviewing the usage data from previous iterations of the client’s website, the user interface was redesigned to allow a more intuitive navigation for new and returning users.

Customized security, modules, and core database structure of the Drupal CMS to better fit the client’s goals and needs.

Managed security permissions for multiple levels of users to limit access exclusively to relevant information and tools.

Implemented a number of strict hardware and software protocols in order to comply with design and security standards including, but not limited to, PCI compliance and SSL Certificate utilization.

Produced digital and print training materials to educate the client on how to administer the new website. This included creating material for website administrators along with three distinct types of visitors each with unique requirements for interacting with the website.

Overview

The Government Office of Storm Recovery required a new website portal to engage with construction contractors as well as individuals with HUD Section 3 certification in an effort to generate jobs for low-income persons in New York State. Building a reliable user-interface as well as migrating and managing data about users was a key requirement of the project. Updating security protocols in both hardware and software to meet with security standards. Approaching accessibility from both a digital and physical avenue, creating training materials for all levels of users.

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